Description

Learn How To:

Redesign the handoff so machines run the front line and humans run the moments that matter

· Avoid the mistake of keeping humans on standby and chat windows staffed during business hours. "Just in case the AI can't handle it."

· Realize what actually happens when you keep humans in front of every conversation, because "just in case" is the most expensive insurance policy in modern business.

· Understand the cost of staffing a chat window during business hours, because 60% of your customers message at night.

Registration Information: https://www.score.org/il/land-of-lincoln/business-education/09-15-26_the-ai-first-escalation-model-human-by-appointment/